Property operations KPIs worth reviewing every week

The best weekly operations dashboard is short enough to read and specific enough to drive a decision. Begin with four connected areas: occupancy and leases, collections, maintenance, and data quality. For each area, choose two outcome measures and one backlog signal that exposes trouble early.

For leases and occupancy, track vacant units, agreements ending within 90 days, and contracts waiting for action. For collections, track due and overdue value by ageing band plus the share of cases with a scheduled next step. Totals hide risk; building-level and owner-level views reveal where to intervene.

For maintenance, do not stop at closed-ticket counts. Review first-response time, open requests outside the service target, and recurring faults. A ticket that closes and reopens is not a win. For data quality, surface incomplete records, duplicates, and transactions that are not tied to the correct lease or unit.

Give every metric an owner and a threshold that earns discussion. The meeting should not read numbers aloud; it should review exceptions, select three priorities, and record the action owner and deadline. If the work queue does not change after the meeting, the dashboard informs but does not manage.

Run a simple, stable version for four weeks before adding more measures. Ask whether decisions are faster, unknown cases are shrinking, and managers can move from a number to the records behind it. Traceability is more valuable than a crowded collection of charts.